Refund, Returns & Cancellation Policy

Refund, Return & Cancellation Policy

Last updated: 13 January 2026

Welcome to My Envelope. This policy outlines the terms and conditions for refunds, returns, and cancellations for purchases made on myenvelope.in.

By placing an order on our website, you agree to this policy.

1. Order Cancellation

a) Cancellation by Customer

  • Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
  • Once the order is dispatched or marked as shipped, cancellation requests will not be accepted.
  • To request a cancellation, please contact us immediately via WhatsApp or email with your order details.

b) Cancellation by MyEnvelope

We reserve the right to cancel an order due to:

  • Product unavailability
  • Pricing or listing errors
  • Payment issues
  • Suspicious or fraudulent activity

In such cases, a full refund will be initiated.

2. Return Policy

We accept returns only under the following conditions:

Eligible Reasons for Return

  • Damaged product received
  • Defective product received
  • Wrong product delivered

Return Conditions

  • Return request must be raised within 48 hours of delivery.
  • Product must be unused, unwashed, and in original condition.
  • Original packaging, tags, and invoice must be intact.
  • Customized or personalized products are not eligible for return.

To initiate a return, please share clear images or videos of the product along with your order number.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Customized or made-to-order products
  • Items damaged due to misuse, mishandling, or negligence
  • Products without original packaging or invoice
  • Items returned after the allowed return window

4. Refund Policy

  • Once the return is approved and the product is received and inspected, the refund will be processed.
  • Refunds will be initiated within 7–10 working days after approval.
  • Refund amount will be credited to the original mode of payment.
  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Replacement Policy

  • Replacement will be offered for eligible cases such as damaged or wrong products.
  • Replacement requests must be raised within 48 hours of delivery.
  • If a replacement product is unavailable, a refund will be processed instead.

6. Return Shipping

  • In case of damaged, defective, or wrong products, return shipping will be arranged by MyEnvelope or reimbursed.
  • For other approved returns, return shipping costs may be borne by the customer.

7. Contact Us

For cancellation, return, or refund requests, please contact us at:

MyEnvelope
Website: https://myenvelope.in
Email: support@myenvelope.in
Phone/WhatsApp: 8075587370

This policy is designed to ensure transparency and compliance with Indian e-commerce consumer protection regulations.

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